Max callers on hold: The number of callers who may wait on hold for an agent to become available to take the phone call.Change the Ringing Order for agents assigned to the group.ĭepending on Ringing order chosen, you can adjust the following under Callers and Agents:.You can manage additional parameters of the Advanced Hunt Group that you have created. Location: Choose a location the Advanced Hunt Group will be tied to.Time zone: Specify the time zone for the Advanced Hunt Group.Ring-All: Sends the call to all available agents simultaneously.Longest Idle: Sends the call to the available agent who has been off the phone the longest.Sequential: Sends the call to the first available agent in a list, starting from the top of the list each time.Round-Robin: Sends the call to the first available agent in a list, starting the search from the next agent in a circular manner each time.Note: you can move agents up and down in the list to determine their routing priority when using round-robin and sequential ringing order. Ringing Order: Choose how calls will be distributed across agents.Email for voicemail: Voicemails addressed to Advanced Hunt Group's built-in voicemail box will be delivered to this email address.Extension: Type 3-6 digit extension that is not assigned to a user or another object.Name: Choose an easily identifiable name for the group for example, Sales or Customer Service.Enter the Advanced Hunt Group settings:.Select Advanced Hunt Group from the drop-down.The instructions can be found in the article: Upgrading Hunt Group To An Advanced Hunt Group on Intermedia UniteĪdvanced Hunt Group charges are applied on a per user, per month basis. Note: any Hunt Group can be upgraded from Basic to Advanced. Advanced Hunt Group Real-Time DashboardĪn Advanced Hunt Group is a type of a hunt group with extended functionality such as a supervisor monitoring interface in the desktop client, scheduled reports, extended storage, a real-time dashboard, smart greetings, and much more. How to assign log in & out buttons to a Intermedia Unite provisioned device.
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